Why Join Sensi.AI

Sensi.AI is transforming the world of home care through agentic AI - and we’re just getting started. As a hyper-growth startup, every team member has the opportunity to make a real impact on people’s lives while working as part of a global, collaborative team in a flexible hybrid environment.

About the Role

If you’re passionate about helping others and making a direct impact in seniors’ lives, we’re seeking a Project Coordinator who will ensure our clients receive the highest level of care and attention throughout their assessment journey.

In this hybrid role, you’ll review client interactions, support seniors directly over the phone, and maintain accurate CRM data to support operational excellence. You’ll work closely with Product, Revenue, and the Operations team to identify issues, streamline workflows, and ensure clients move smoothly through their assessment journey. This role is ideal for someone who is detail-oriented, people-centered, and comfortable working in a dynamic, evolving environment.

Key Responsibilities

Client & Operational Support

• Collaborate with internal teams (Product, GTM, Revenue) to drive process improvements and maintain a high standard of customer care.
• Interface directly with clients via phone in a friendly and professional manner to clarify next steps and ensure their assessment is scheduled.
• Provide clear, compassionate support to seniors, ensuring they feel comfortable, valued, and understood throughout the process.
• Accurately document call outcomes and feedback to support continuous operational improvements.

Technical, RevOps, & CRM Responsibilities

• Leverage a tech-savvy mindset to identify, troubleshoot, and resolve issues across both operational and technical workflows.
• Maintain and update CRM records to ensure complete, accurate, and actionable client data.
• Partner with RevOps to streamline processes within CRM and related systems, improving lead flow, task management, automations, and reporting.
• Surface data-driven insights based on CRM activity, call audits, and client interactions to help refine the assessment journey.
• Assist in developing and refining dashboards, workflows, and templates that support operational efficiency and cross-team visibility.

• Patient, empathetic, and strong interpersonal skills.
• Strong attention to detail and ability to accurately document interactions.
• Familiarity with Excel and CRM platforms (e.g., HubSpot, Salesforce, or similar) and working with data sets - a strong advantage.
• Comfort in an evolving role where processes may change and responsibilities may expand or shift over time.
• Ability to work independently and manage a flexible, on-demand workload.
• Experience in customer support, healthcare, working with seniors, or operations - a strong advantage.