Customer Success Manager (Remote - EST)
Uplifted
Customer Service, Sales & Business Development
Remote
Posted on Wednesday, May 8, 2024
👩🏻💻
Customer Success Manager (Remote - EST)
Location
Remote - EST Timezone
Team
Customer Success
The Customer Success Manager role is made up of
1) Managing and strengthening relationships with our clients. You will work directly with our clients to ensure they have success in achieving their business goals with the platform. You will take ownership of day-to-day client communications, guiding clients through the Uplifted platform, supporting the technical implementation/onboarding phase and providing insights, recommendations, and best practices to help clients succeed. You will be measured on customer retention and KPIs measuring customer value.
2) Helping to improve the customer success function at Uplifted, including the methodology, processes, materials, documentation with the goal of optimizing the overall customer experience.
Seeing as our customers are primarily performance marketers or creative teams, we are looking for individuals with experience in this world, who understand paid advertising on social media, as well as performance metrics. We are looking for individuals who are based on the East Coast of the USA, with flexibility to work across time zones, as our team is based in Israel and customers are based in the USA & Europe.
We are looking for someone who will
Manage the customer lifecycle from onboarding to renewal
Understand the customers, their needs and challenges, seek and address feedback constantly and help serve our customers best
Develop and review metrics to measure customer health driving a proactive approach to our CS methodology
Work closely with Creatives team on a daily basis as well as product in defining the product roadmap
Collaborate with other departments to support customers both strategically and tactically
Be creative, strategic, analytical, and think outside the box to solve problems
Qualifications
English fluency - native/near native level
2-3 years of experience in a customer-facing roles, preferably in the B2B SaaS industry
Expertise in performance marketing / creative / UGC / paid advertising on social -- a must!
Experience managing a portfolio of accounts with a focus on customer retention, growth and satisfaction
Experience in a technological environment, including implementations, integrations, and all things SaaS
The ability to understand customer needs and translate them into requirements
Excellent communication, analytical and problem-solving skills
‘Can-do’ and ‘get things done’ attitude
Creative, well organized, independent, and self motivated
A team player with an incredible ability to work cross-functionally!
B.A. in related field
How to Apply
Ready to join our team? Email us at careers@uplifted.ai
Include this role's title in your subject line.
Feel free to send along links that best showcase the relevant things you've built and done.
About Us
Uplifted is the leading platform for creating high-performing, on-brand UGC video ads starring the actual customers, offering a hands-off, end-to-end solution, at scale. The platform simplifies ad creation with less than 24-hour delivery, and includes a video-first Digital Asset Management system, positioning Uplifted as the ultimate platform for performance marketers and creative directors.
We are a seed stage company, with significant funding. A team of 15 full time professionals, headquartered in Tel Aviv, Israel with offices in Barcelona and the US. This is your chance to join a growing company, with an incredible blend: timing, high demand, technology and most importantly, talent. A place for you to make an impact and develop yourself!