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Jibe Ventures

Customer Success Manager (Tel Aviv)

Uplifted

Uplifted

Customer Service, Sales & Business Development
Tel Aviv-Yafo, Israel
Posted on Tuesday, July 2, 2024
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Customer Success Manager (Tel Aviv)

Location
Tel Aviv
Team
Customer Success
Uplifted is the leading platform for creating high-performing, on-brand UGC video ads starring the actual customers, offering a hands-off, end-to-end solution, at scale. The platform simplifies ad creation with less than 24-hour delivery, and includes a video-first Digital Asset Management system, positioning Uplifted as the ultimate platform for performance marketers and creative directors. We are a seed stage company, with significant funding. A team of 15 full time professionals, headquartered in Tel Aviv, Israel with offices in Barcelona and the US. This is your chance to join a growing company, with an incredible blend: timing, high demand, technology and most importantly, talent. A place for you to make an impact and develop yourself!

The Customer Success Manager role is made up of

1) Managing and strengthening relationships with our clients. You will work directly with our clients to ensure they have success in achieving their business goals with the platform. You will take ownership of day-to-day client communications, guiding clients through the Uplifted platform, supporting the technical implementation/onboarding phase and providing insights, recommendations, and best practices to help clients succeed. You will be measured on customer retention and KPIs measuring customer value.
2) Helping to improve the customer success function at Uplifted, including the methodology, processes, materials, documentation with the goal of optimizing the overall customer experience.
Seeing as our customers are primarily performance marketers or creative teams, we are looking for individuals with experience in this world, who understand paid advertising on social media, as well as performance metrics. We are looking for individuals who are based in Israel, with flexibility to work in the evening hours when needed, as many of our customers are based in the USA.

We are looking for someone who will

Manage the customer lifecycle from onboarding to renewal
Understand the customers, their needs and challenges, seek and address feedback constantly and help serve our customers best
Develop and review metrics to measure customer health driving a proactive approach to our CS methodology
Work closely with Creatives team on a daily basis as well as product in defining the product roadmap
Collaborate with other departments to support customers both strategically and tactically
Flexible working hours, taking evening calls to speak with US based customers
Be creative, strategic, analytical, and think outside the box to solve problems

Qualifications

English fluency - native/near native level
2-3 years of experience in a customer-facing roles, preferably in the B2B SaaS industry
Expertise in performance marketing / creative / UGC / paid advertising on social -- a must!
Experience managing a portfolio of accounts with a focus on customer retention, growth and satisfaction
Experience in a technological environment, including implementations, integrations, and all things SaaS
The ability to understand customer needs and translate them into requirements
Excellent communication, analytical and problem-solving skills
‘Can-do’ and ‘get things done’ attitude
Creative, well organized, independent, and self motivated
A team player with an incredible ability to work cross-functionally!

How to Apply

For applications, please reach out to careers@uplifted.ai